Terms and Conditions

Titan Installation, LLC
d/b/a Titan Shutters and Screens · d/b/a Titan Outdoor Solutions

Effective Date: April 30, 2026
Last Updated: April 30, 2026

1. Agreement to Terms

These Terms and Conditions ("Agreement," "Terms") constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("you," "your," or "user"), and Titan Installation, LLC, a Florida limited liability company doing business as Titan Shutters and Screens and as Titan Outdoor Solutions ("Titan," "Company," "we," "us," or "our"), concerning your access to and use of the website titanshuttersandscreens.com (the "Website") and any related products and services we provide (collectively, the "Services").

By accessing the Website, requesting a quote, scheduling a home assessment, or purchasing any product or service from us, you agree to be bound by these Terms. If you do not agree with these Terms, you must not access the Website or use our Services.

We reserve the right to modify these Terms at any time. Material changes will be communicated by posting the updated Terms on this page and updating the "Last Updated" date above. Your continued use of the Website or Services after such modifications constitutes your acceptance of the revised Terms.

2. Company Information

The Website and Services are owned and operated by:

Titan Installation, LLC
d/b/a Titan Shutters and Screens
d/b/a Titan Outdoor Solutions
3515 Agricultural Center Drive
St. Augustine, Florida 32092

Phone: (904) 484-7580
Email: [email protected]
Website: titanshuttersandscreens.com

3. Eligibility and Use of the Website

3.1 Age Requirements

Our Services and the purchase of any products are intended for individuals at least eighteen (18) years of age. By using the Website, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into a binding agreement.

In compliance with the federal Children's Online Privacy Protection Act (COPPA, 15 U.S.C. § 6501 et seq.), we do not knowingly collect or solicit personal information from children under 13 years of age. If you believe we have collected information from a child under 13, please contact us immediately and we will promptly delete it.

3.2 Acceptable Use

You agree to use the Website and Services only for lawful purposes and in a manner consistent with these Terms. You agree not to:

Use the Website in any way that violates federal, state, or local law

Engage in any conduct that restricts or inhibits any other user from using or enjoying the Website

Use any robot, spider, scraper, or other automated means to access the Website for any purpose without our express written permission

Introduce any viruses, trojan horses, worms, or other malicious code intended to disrupt the Website or Services

Attempt to gain unauthorized access to any portion of the Website, systems, or networks

Reverse engineer, decompile, or disassemble any portion of the Website or its underlying software

Impersonate any person or entity, or misrepresent your affiliation with any person or entity

Collect or harvest personal information from other users of the Website

Use the Website or Services to advertise or solicit any commercial purpose without our express written consent

Disparage, tarnish, or otherwise harm Titan, its representatives, or other users in connection with the Website or Services

4. Services and Products

Titan provides design, sale, and installation of hurricane shutters, motorized retractable screens, hurricane-rated screens, and related home protection products throughout Northeast Florida, including St. Johns County, Flagler County, and Duval County. Our Services include:

Free in-home assessments and consultations

Custom product design, fabrication, and installation

Permit acquisition and Florida Building Code compliance documentation

Wind mitigation inspection coordination

Warranty and post-installation service support

All Services are subject to a separate written installation agreement ("Installation Agreement") signed at the time of order. In the event of any conflict between these Terms and the Installation Agreement, the Installation Agreement shall control with respect to the specific Services covered.

5. Quotes, Estimates, and Orders

5.1 Estimates and Quotes

Estimates and quotes provided through the Website, by phone, or following an in-home assessment are valid for thirty (30) days from the date issued unless otherwise stated in writing. Pricing is subject to change due to material cost fluctuations, changes in scope, or factors outside our reasonable control. Quotes do not constitute a contract until both parties execute a written Installation Agreement.

5.2 Order Acceptance

All orders are subject to our acceptance. We reserve the right to refuse or cancel any order for any lawful reason, including but not limited to product unavailability, errors in pricing or specifications, or suspected fraud. If we cancel your order after payment, we will issue a full refund of any amounts paid, less any non-refundable costs incurred.

5.3 Custom Fabrication

Most products sold by Titan — including hurricane shutters and motorized retractable screens — are custom-fabricated to the precise specifications of your home. Once fabrication has begun, products cannot be canceled, returned, or exchanged because they cannot be sold to another customer. See Section 7 (Cancellations and Refunds) for more details.

6. Payments, Deposits, and Lead Times

6.1 Deposit Required

A deposit is required at the time of order to secure your installation slot and initiate custom product fabrication. The specific deposit amount and payment schedule will be set forth in your Installation Agreement and typically range from 50 percent of the total contract price.

6.2 Final Payment

The remaining balance is due upon substantial completion of installation, unless an alternative payment schedule is set forth in your Installation Agreement. Substantial completion means all products have been installed and are operational, regardless of any minor punch list items remaining.

6.3 Accepted Payment Methods

We accept payment by check, cashier's check, ACH transfer, and major credit cards. A processing fee may apply to credit card payments and will be disclosed before payment is processed.

6.4 Late Payments

Payments not received by the due date may be subject to a late fee and interest at the maximum rate permitted under Florida law. We reserve the right to suspend warranty service, withhold permit close-out documentation, and pursue collection action — including filing a contractor's lien under Chapter 713, Florida Statutes — for past-due balances.

6.5 Lead Times

Custom hurricane shutters and motorized retractable screens are fabricated to order. Typical lead times range from sixty (60) to ninety (90) days from the date your deposit is received and final measurements are confirmed. Lead times are estimates only and may be affected by manufacturer schedules, material availability, permitting timelines, and weather. We do not guarantee specific installation dates and shall not be liable for delays caused by factors beyond our reasonable control.

7. Cancellations and Refunds

7.1 Right to Cancel — Three-Day Window

In compliance with the Florida Home Solicitation Sales Act (Chapter 501, Part II, Florida Statutes), if your Installation Agreement was signed at your home or any location other than our place of business, you have the right to cancel the agreement, without penalty or obligation, by providing written notice to Titan no later than midnight of the third (3rd) business day following the date of the transaction. To exercise this right, send written notice to the address listed in Section 2 of these Terms or by email to [email protected].

7.2 Cancellation After Three-Day Window — Before Fabrication

If you cancel after the three-day rescission window but before custom fabrication has begun, you will be refunded any amounts paid less reasonable costs incurred by Titan up to the cancellation date, including but not limited to home assessment time, design work, permitting fees, and administrative costs. These costs will be itemized in writing.

7.3 Cancellation After Fabrication Has Begun

Once custom fabrication has begun, cancellations are not permitted and deposits are non-refundable. Custom-fabricated products cannot be returned or resold because they are manufactured to the precise dimensions of your home. By signing the Installation Agreement and paying the deposit, you acknowledge and accept this term.

7.4 Change Orders

Any changes to the scope of work, product specifications, or installation locations after the Installation Agreement is signed must be documented in a written change order and may result in adjusted pricing and lead times. Verbal change requests are not binding.

8. Installation, Permitting, and Property Access

8.1 Permits and Code Compliance

Titan obtains all required permits and ensures all installations comply with the Florida Building Code and applicable local building codes. Permit fees are passed through at cost and disclosed in the Installation Agreement.

8.2 HOA Approval

Where applicable, the homeowner is responsible for initiating any homeowners' association (HOA) approval process. Titan will provide all necessary documentation, including product specifications and Florida Product Approval numbers, to support HOA review. Under Florida House Bill 293 (effective 2024), HOAs are prohibited from denying installation of code-compliant hurricane protection.

8.3 Property Access

You agree to provide Titan and our subcontractors safe and unobstructed access to all installation areas during scheduled work hours. You are responsible for moving personal items, vehicles, or landscaping that may interfere with installation. Titan is not responsible for damage to items left in the work area.

8.4 Existing Conditions

Titan installs products on the existing structure as it is found at the time of installation. We are not responsible for pre-existing conditions, including but not limited to rotted wood, structural deficiencies, electrical issues, or non-code-compliant prior work. If pre-existing conditions are discovered that affect installation, additional charges may apply by written change order.

8.5 Subcontractors

Titan reserves the right to use licensed subcontractors for any portion of the installation. All subcontractors operate under Titan's supervision and Florida contractor license.

9. Warranties

9.1 Product Warranties

Hurricane shutters, motorized screens, and related products carry manufacturer warranties that are passed through to the customer. Specific warranty terms — including duration, coverage, and exclusions — vary by product and are documented in the Installation Agreement and the manufacturer's warranty documentation provided at installation.

9.2 Workmanship Warranty

Titan warrants its installation workmanship for a period of one (1) year from the date of substantial completion. This warranty covers defects in installation that are not the result of misuse, neglect, accident, alteration, weather damage exceeding product ratings, or normal wear and tear.

9.3 Warranty Claims

To make a warranty claim, contact Titan in writing within the warranty period at the address or email listed in Section 2. Titan will inspect the issue and, at our discretion, repair or replace the affected installation work at no charge. Manufacturer warranty claims are coordinated through Titan but are ultimately governed by the manufacturer's terms.

9.4 Warranty Exclusions

The warranties above do not cover:

Damage caused by storms exceeding the product's certified wind load or impact rating

Damage caused by improper operation, modification, or unauthorized repairs

Cosmetic wear, fading, or oxidation occurring naturally over time

Damage caused by acts of God, vandalism, or other events outside Titan's control

Pre-existing conditions of the structure not disclosed at the time of assessment

Issues arising from the homeowner's failure to provide reasonable maintenance

9.5 Disclaimer of Implied Warranties

EXCEPT FOR THE EXPRESS WARRANTIES SET FORTH ABOVE, ALL PRODUCTS AND SERVICES ARE PROVIDED "AS IS" AND TITAN DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, TO THE FULLEST EXTENT PERMITTED BY FLORIDA LAW.

10. Text Message (SMS) Communications

By providing your phone number to Titan, you consent to receive text messages from us related to your inquiry, scheduled appointments, installation updates, and warranty service. By providing your phone number and opting in to marketing messages, you also consent to receive promotional messages.

Message Frequency: Message frequency varies based on your interactions with us.

Message and Data Rates: Message and data rates may apply according to your mobile carrier plan.

Opt-Out: You may opt out at any time by replying STOP to any message. After replying STOP, you will receive a confirmation message and no further texts unless you opt back in.

Help: Reply HELP to any message for assistance, or contact us at (904) 484-7580.

Carriers: Carriers are not liable for delayed or undelivered messages.

Your consent to receive marketing text messages is not a condition of purchasing any goods or services from Titan. We comply with the federal Telephone Consumer Protection Act (TCPA, 47 U.S.C. § 227) and the Florida Telephone Solicitation Act (Fla. Stat. § 501.059).

11. Intellectual Property

The Website and its entire contents, features, and functionality — including but not limited to all text, displays, images, video, audio, design, selection, and arrangement — are owned by Titan, our licensors, or other content providers, and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property laws.

The names "Titan Installation," "Titan Shutters and Screens," "Titan Outdoor Solutions," our logos, and all related names, logos, product names, and slogans are trademarks of Titan or our affiliates. You must not use such marks without our prior written permission.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Website for personal, non-commercial use only. Any other use, including reproduction, modification, distribution, or republication, without our prior written consent, is strictly prohibited.

12. Copyright Infringement Notification (DMCA)

Titan respects the intellectual property rights of others. If you believe that material on our Website infringes your copyright, you may submit a notification under the Digital Millennium Copyright Act (17 U.S.C. § 512(c)) to our designated agent. Your notice must include:

A physical or electronic signature of the copyright owner or authorized representative

Identification of the copyrighted work claimed to have been infringed

Identification of the material claimed to be infringing and its location on our Website

Your contact information (name, address, phone, email)

A statement of good faith belief that the use is not authorized by the copyright owner

A statement, under penalty of perjury, that the information is accurate and you are authorized to act on the copyright owner's behalf

Send DMCA notices to: [email protected] or by mail to the address in Section 2.

13. User Reviews and Submissions

If you submit reviews, testimonials, photos, or other content to Titan or about our Services on third-party platforms, you grant Titan a perpetual, royalty-free, non-exclusive, worldwide license to use, reproduce, modify, and display such content for marketing and business purposes. You represent that:

You have firsthand experience with the Services being reviewed

Your review reflects your honest opinion

Your submission does not contain false, defamatory, discriminatory, or unlawful content

You are not being compensated by a competitor to post negative reviews

You own or have the right to share any content submitted

We reserve the right to remove or refuse to display any content that violates these Terms or that we deem inappropriate, in our sole discretion.

14. Third-Party Links and Content

The Website may contain links to third-party websites, products, or services that are not owned or controlled by Titan. We do not endorse and are not responsible for the content, privacy policies, or practices of any third-party sites. You acknowledge that Titan shall not be responsible or liable, directly or indirectly, for any damage or loss caused by your use of any third-party content or services.

15. Privacy

Your use of the Website and Services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. The Privacy Policy describes how we collect, use, share, and protect your personal information. You can review our Privacy Policy at titanshuttersandscreens.com/privacy-policy.

16. Disclaimers

THE WEBSITE AND SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. TO THE FULLEST EXTENT PERMITTED BY LAW, TITAN DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR COURSE OF DEALING.

WITHOUT LIMITING THE FOREGOING, TITAN MAKES NO REPRESENTATIONS OR WARRANTIES THAT:

The Website will be uninterrupted, secure, or error-free

Defects on the Website will be corrected

The Website is free of viruses or harmful components

Information on the Website is accurate, complete, or current

Educational and informational content on the Website — including blog posts, guides, and FAQs — is provided for general information purposes only and does not constitute professional advice. Always consult with a qualified contractor, licensed wind mitigation inspector, or attorney for advice specific to your situation.

17. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL TITAN, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES — INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF DATA, LOSS OF USE, OR PERSONAL INJURY — ARISING OUT OF OR RELATED TO YOUR USE OF THE WEBSITE OR SERVICES, REGARDLESS OF THE LEGAL THEORY.

IN ANY EVENT, TITAN'S TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE WEBSITE — EXCLUDING CLAIMS ARISING OUT OF AN INSTALLATION AGREEMENT, WHICH ARE GOVERNED BY THAT AGREEMENT — SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TITAN DURING THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100).

Some jurisdictions do not allow the exclusion or limitation of certain damages, so the above limitations may not apply to you. Nothing in these Terms shall limit liability for gross negligence, willful misconduct, or any other liability that cannot be limited under applicable law.

18. Indemnification

You agree to defend, indemnify, and hold harmless Titan, its affiliates, and their respective officers, directors, employees, contractors, agents, and licensors from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:

Your violation of these Terms

Your use of the Website or Services in violation of any law

Your violation of any third-party right, including intellectual property or privacy rights

Any content you submit, post, or transmit through the Website

Titan reserves the right to assume the exclusive defense and control of any matter subject to indemnification, in which case you agree to cooperate with our defense.

19. Force Majeure (Including Hurricane Events)

Titan shall not be liable for any failure or delay in performance under these Terms or any Installation Agreement caused by events outside our reasonable control, including but not limited to:

Acts of God, hurricanes, tropical storms, named weather events, and other severe weather

Government shutdowns, evacuations, or emergency orders

Permit office closures or delays caused by emergency conditions

Material shortages, manufacturer delays, or supply chain disruptions

Labor disputes, strikes, or pandemics

Acts of war, terrorism, or civil unrest

In the event of a force majeure event, Titan will provide reasonable notice and resume performance as soon as practicable after the event ends. Lead times for fabrication and installation will be extended by a period equal to the duration of the force majeure event plus any reasonable recovery period required by manufacturers or municipal authorities.

During the period from June 1 through November 30 of each year (the official Atlantic hurricane season), Titan will prioritize installation slots for customers with confirmed orders. We do not guarantee installation completion before any specific named storm and recommend that customers begin the order process well in advance of hurricane season.

20. Dispute Resolution

20.1 Informal Resolution

Before filing any formal dispute or legal proceeding, you agree to first contact Titan in writing at [email protected] or by mail to the address in Section 2 to attempt good-faith resolution. We will respond within thirty (30) days of receiving your notice.

20.2 Mediation

If informal resolution does not resolve the dispute within sixty (60) days, the parties agree to attempt resolution through non-binding mediation in St. Johns County, Florida, before a mutually agreed-upon mediator. Mediation costs shall be shared equally by the parties.

20.3 Binding Arbitration

If mediation does not resolve the dispute, both parties agree that any remaining dispute arising out of or relating to these Terms or your use of the Website (excluding claims for injunctive relief or claims that may be brought in small claims court) shall be resolved by binding arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules. Arbitration shall be conducted in St. Johns County, Florida, by a single arbitrator. Judgment on the arbitration award may be entered in any court of competent jurisdiction.

20.4 Class Action Waiver

YOU AND TITAN AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person's claims and may not preside over any form of representative proceeding.

20.5 Exception for Small Claims and Injunctive Relief

Notwithstanding the above, either party may bring an action in small claims court for any qualifying claim, and Titan may seek injunctive or equitable relief in any court of competent jurisdiction to protect its intellectual property or confidential information.

20.6 Disputes Arising from Installation Agreements

Any dispute arising specifically from an Installation Agreement shall be resolved according to the dispute resolution provisions of that agreement, which shall control over the provisions of this Section 20 to the extent of any conflict.

21. Governing Law and Venue

These Terms shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of laws principles. Subject to the dispute resolution provisions in Section 20, the parties consent to the exclusive jurisdiction and venue of the state and federal courts located in St. Johns County, Florida, for any matter not subject to arbitration.

22. California Users

Under California Civil Code Section 1789.3, California users are entitled to the following notice: If you have a question or complaint regarding our Services, please contact us at the address in Section 2 of these Terms. You may also contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210.

23. United States Federal Government End Users

If you are accessing the Website on behalf of any agency or entity of the United States government, the Website and Services are deemed "commercial items" as defined in 48 C.F.R. § 2.101, consisting of "commercial computer software" and "commercial computer software documentation." Use, modification, and reproduction by the federal government are restricted in accordance with the terms of these Terms and applicable federal acquisition regulations.

24. Electronic Communications

When you use the Website or send communications to Titan, you consent to receive electronic communications from us. You agree that all agreements, notices, disclosures, and other communications we provide to you electronically — including by email, text message, or by posting to the Website — satisfy any legal requirement that such communications be in writing.

25. Miscellaneous

25.1 Entire Agreement

These Terms, together with any Installation Agreement, our Privacy Policy, and any other policies or operating rules referenced herein, constitute the entire agreement between you and Titan regarding the Website and Services and supersede all prior agreements and understandings.

25.2 Severability

If any provision of these Terms is held invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified only to the extent necessary to make it enforceable.

25.3 No Waiver

Titan's failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

25.4 Assignment

You may not assign or transfer these Terms or your rights or obligations under them without our prior written consent. Titan may assign these Terms in connection with a merger, acquisition, sale of assets, or by operation of law.

25.5 No Joint Venture

Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship between you and Titan.

25.6 Survival

Provisions of these Terms that by their nature should survive termination — including without limitation Sections 9 (Warranties), 11 (Intellectual Property), 16 (Disclaimers), 17 (Limitation of Liability), 18 (Indemnification), 20 (Dispute Resolution), and 21 (Governing Law) — shall survive any termination of your use of the Website or Services.

25.7 Headings

Section headings are for convenience only and have no legal effect on the interpretation of these Terms.

25.8 Construction

These Terms shall not be construed against either party as the drafter. The parties agree that these Terms have been negotiated in good faith.

26. Contact Us

If you have questions or concerns about these Terms, please contact us:

Titan Installation, LLC
d/b/a Titan Shutters and Screens
3515 Agricultural Center Drive
St. Augustine, Florida 32092

Phone: (904) 484-7580
Email: [email protected]
Website: titanshuttersandscreens.comt