Privacy Policy

1. Introduction

Titan Shutters and Screens (“Titan,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, share, and protect your personal information when you visit our website at titanshuttersandscreens.com, contact us by phone or text, request a quote or assessment, or otherwise interact with our services.

This Privacy Policy applies to all personal information we collect through our website, our mobile interactions, our customer service team, and our installation and service operations across Northeast Florida — including St. Johns, Flagler, and Duval counties.

If you do not agree with this Privacy Policy, please do not use our website or services.

2. Information We Collect

We collect personal information in three ways: information you provide to us directly, information we collect automatically when you interact with our website, and information we receive from third parties.

Information You Provide Directly

When you request a quote, schedule a free home assessment, contact our customer service team, or sign up for communications, we may collect:

• Name
• Mailing address (for site assessments and installations)
• Email address
• Phone number
• Property details relevant to a quote (number of windows, pergola dimensions, opening types)
• Photos or measurements you submit
• Payment and billing information (for active customers)
• Insurance carrier information (when assisting with wind mitigation discount documentation)
• Communications with our team, including service notes

Information Collected Automatically

When you visit titanshuttersandscreens.com or interact with our emails, we may automatically collect:

• IP address and approximate location
• Browser type, operating system, and device information
• Pages visited and time spent on each page
• Referring website
• Date and time of access
• Cookie identifiers (see Cookies section below)

Information from Third Parties

We may receive information about you from:

• Lead generation partners and home services directories
• Marketing partners (such as Google or Meta) who provide aggregated audience data
• Public records and licensed data providers
• Insurance carriers (when coordinating wind mitigation documentation with your authorization)

3. How We Use Your Information

We use the personal information we collect to:

• Provide quotes, schedule assessments, and deliver installation services
• Process payments and manage active customer accounts
• Communicate with you about quotes, scheduled appointments, installations, and warranty matters
• Send service-related text messages and emails (see SMS and Email sections below)
• Coordinate Florida Building Code permits and wind mitigation inspections
• Respond to customer service inquiries
• Send marketing communications about our services, when you have consented to receive them
• Improve our website, services, and customer experience
• Detect and prevent fraud, security incidents, and unauthorized activity
• Comply with legal obligations under federal and Florida state law

4. Text Message (SMS) Communications

By providing your phone number and consenting to receive text messages from Titan Shutters and Screens, you agree to the following:

Message Frequency: Message frequency varies based on your interactions with us. You may receive appointment confirmations, scheduling updates, installation notifications, and occasional promotional messages.

Message and Data Rates: Message and data rates may apply according to your mobile carrier plan.

Opt-Out: You may opt out of text messages at any time by replying STOP to any message we send. After you reply STOP, you will receive a confirmation message and no further texts unless you opt back in.

Help: Reply HELP to any message for assistance, or contact us at (904) 484-7580.

Carriers: Carriers are not liable for delayed or undelivered messages.

Your consent to receive text messages is not a condition of purchasing any goods or services from Titan.

5. Email Communications

We send marketing emails only to recipients who have provided their email address through our website forms, requested a quote, or otherwise opted in. Every marketing email we send includes:

• A clear identification of Titan Shutters and Screens as the sender
• Our physical mailing address
• A working unsubscribe link

You may unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us at the information below. We will process your unsubscribe request within ten (10) business days, as required by the federal CAN-SPAM Act. Transactional emails (appointment confirmations, installation updates, warranty notices) will continue regardless of marketing preferences, as permitted by law.

6. How We Share Your Information

We do not sell your personal information. We share personal information only in the following circumstances:

Service Providers

We share information with trusted third-party service providers who perform services on our behalf, including:

• Customer relationship management (CRM) and scheduling platforms
• Payment processors
• Email and text message delivery providers
• Website analytics providers (such as Google Analytics)
• Cloud hosting providers
• Marketing and advertising platforms
• Florida-licensed wind mitigation inspectors (with your authorization)

These service providers are contractually obligated to use your information only for the services they provide to us and to maintain the confidentiality and security of your information.

Legal Requirements

We may disclose your personal information when required by law, including in response to valid subpoenas, court orders, or government investigations, or when necessary to protect the rights, property, or safety of Titan, our customers, or the public.

Business Transfers

If Titan is involved in a merger, acquisition, sale of assets, or similar business transaction, your personal information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have regarding your information.

7. Cookies and Similar Technologies

Our website uses cookies and similar tracking technologies to improve your browsing experience, analyze website traffic, and deliver relevant marketing. Categories of cookies we use:

Essential cookies — required for the website to function

Analytics cookies — help us understand how visitors use our site (Google Analytics, Meta Pixel)

Marketing cookies — used to deliver targeted ads on third-party platforms

You can control cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or alert you when cookies are placed. Note that disabling cookies may affect website functionality.

8. Interest-Based Advertising

We work with advertising partners — including Google, Meta (Facebook and Instagram), and others — to deliver advertising about our services to people who have visited our website or expressed interest in home protection products. To opt out of interest-based advertising:

• For Google ads: Visit your Google Ad Settings at myadcenter.google.com
• For Meta ads: Adjust your ad preferences in Facebook or Instagram settings
• Industry-wide: Visit the Digital Advertising Alliance opt-out page at optout.aboutads.info

9. Data Security

We use commercially reasonable physical, technical, and administrative safeguards to protect your personal information, including encryption of data in transit using industry-standard TLS protocols. However, no system is completely secure, and we cannot guarantee the absolute security of your information.

Data Breach Notification

In the event of a security breach affecting your personal information, we will notify you in compliance with the Florida Information Protection Act of 2014 (FIPA, Fla. Stat. § 501.171), which requires notification to affected Florida residents within thirty (30) days of discovering the breach. We will also notify the Florida Department of Legal Affairs when required by law.

10. Data Retention

We retain personal information only as long as necessary to:

• Deliver the services you have requested
• Comply with legal, tax, accounting, and regulatory obligations
• Resolve disputes and enforce our agreements
• Maintain warranty records for installed products

Customer records are typically retained for the duration of any applicable warranty plus seven (7) years for tax and audit purposes. After this period, records are securely deleted or anonymized.

11. Children’s Privacy

Our services are not directed to individuals under 18 years of age, and our website is not intended for use by children. In compliance with the federal Children’s Online Privacy Protection Act (COPPA, 15 U.S.C. § 6501), we do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child under 13, please contact us immediately at the information below and we will promptly delete it.

12. Your Privacy Rights

Depending on your state of residence, you may have specific rights regarding your personal information. We honor these rights for all our customers regardless of state, where reasonable to do so.

For Florida Residents

Florida residents have rights under the Florida Information Protection Act (FIPA), including:

• Notification of data breaches affecting your personal information within 30 days of discovery
• Reasonable security measures protecting your information

The Florida Digital Bill of Rights (Fla. Stat. § 501.71) provides additional rights to Florida residents regarding the sale of personal data, targeted advertising, and processing of sensitive personal data. While Titan does not meet the FDBR’s revenue thresholds for full applicability, we voluntarily honor these principles for all Florida residents.

For California Residents

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA):

• Right to know what personal information we collect, use, and share
• Right to delete personal information we have collected from you
• Right to correct inaccurate personal information
• Right to opt out of the sale or sharing of personal information (Titan does not sell personal information)
• Right to limit the use of sensitive personal information
• Right to non-discrimination for exercising your rights

To exercise these rights, contact us at the information below. We will verify your identity before processing your request and respond within 45 days.

For Residents of Other States with Comprehensive Privacy Laws

If you are a resident of Virginia, Colorado, Connecticut, Utah, Oregon, Texas, Montana, Iowa, Delaware, New Hampshire, New Jersey, Maryland, Minnesota, Rhode Island, Indiana, Tennessee, or Kentucky, you may have rights similar to those described above for California residents under your state’s privacy law. Contact us using the information below to exercise any rights provided by your state’s law.

13. How to Submit a Privacy Rights Request

To exercise any of the rights described above, contact us at:

We will respond to verifiable requests within the time period required by applicable law (typically 30 to 45 days, depending on your state of residence).

14. Do Not Track

Some browsers offer a “Do Not Track” (DNT) signal. Because there is no industry consensus on how to interpret DNT signals, our website does not currently respond to them. You can manage tracking through the cookie and ad opt-out options described above.

15. International Users

Titan Shutters and Screens operates exclusively in Florida and serves customers in the Northeast Florida region. Our website and services are not directed to users outside the United States. If you access our website from outside the United States, your information will be transferred to and processed in the United States, where data protection laws may differ from those of your home country.

16. Third-Party Links

Our website may contain links to third-party websites and resources, including industry partners (Fenetex, Twitchell), authoritative sources (NOAA, U.S. Department of Energy, Florida Department of Health), and other companies. We are not responsible for the privacy practices of these third-party sites. We encourage you to review their privacy policies before providing any personal information.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will post the updated policy on this page and revise the “Last Updated” date above. For material changes, we will provide additional notice — such as a banner on our website or an email to active customers — at least thirty (30) days before the changes take effect.

18. Contact Us

If you have questions, concerns, or complaints about this Privacy Policy or our privacy practices, please contact us:

We will respond to all privacy inquiries within thirty (30) days.